Hopefully you are completely satisfied with your order at G'nger, if not? You have 14 days (after receipt of the order) to return your order. The shipping costs of a return will be for your own account.
Send the package back to us within 14 days after the withdrawal. As a customer, you are responsible for packing your return shipment properly.
Pack the article, add the return form filled in. Also make sure that the items are well protected by paper. This prevents damage during transport of the bottles. Don't forget the order number!
Please send your return package, including the completed return form, to the address below:
G'nger Drinks BV
Attn. returns G'nger drinks bv
When you deliver a return at a post office, you will receive a shipping note. Please keep this proof of posting in a safe place.
Download the return form here: Return form
After receipt of your return package
After receiving the product, we will assess whether the product is still in good condition. If the product has been opened and damaged, for example, or for other reasons, we cannot accept this and the product will be returned to you.
From the moment you have indicated that you wish to return your purchase, we will refund the purchase price to you as quickly as possible, and always within a maximum of 14 days of receipt of the returned item.
We will wait with the refund, until we have received the product in new condition.
Do you have any other questions? Check out our FAQ page!
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